Tofinis Hotel

Navigate21536255599
01-01-1970 02:00

❌ Warning for travelers considering Tofinis Hotel, Ayia Napa ❌. We stayed at Tofinis Hotel from October 8–12, 2025, with three young children and my elderly parents. Unfortunately, our experience was extremely distressing due to the unprofessional and aggressive behavior of one of the reception staff. On departure day, the staff member shouted and threatened my husband in front of our children causing significant distress. The hotel management failed to address the situation adequately, leaving us feeling unsafe and upset. Families with children or elderly relatives: please think carefully before booking.. .

Roving61225513433
01-01-1970 02:00

Clean hotel. Accommodation: We stayed in a 1 bedroom apartment which was basic but very clean, maids lovely and room serviced daily. Basic facilities like fridge and utensils etc everything you’d expect. Balcony was small and barely room for 2 people to sit. The apartments are behind the water park so view not brilliant and the access path from main hotel wasn’t great, felt out the way and not lit well. Hotel and facilities: pools great, tho a little cold but to be expected. Aqua gym at 11am fantastic though this was the only real highlight from animation team. Kids disco short and basic but did the job - though not on every night. Water park fab and something for everyone ( our daughter was 6 and only 2 slides she couldn’t go on). Warning on the double ring slide, I got a black eye as we hit the water and the ring wasn’t inflated enough so I flew forward and hit her head. A struggle for sunbeds and some began to be removed as end of season. It did feel a little like some of the staff were done with the season and some were rude. Food: great selection, can’t fault it for an all inclusive. Themed nights so plan around them if going out for food on any night, Italian and international nights were great. Seperate kids bit that always had chips, nuggets, fish fingers and pizza. Drinks were awful, juice was all concentrated sugary stuff and beer wasn’t the best. Be warned you have to pay €2 for slushies, crisps, nuts, candy floss etc Very busy and noisy. They closed one restaurant half way through so all meals in main restaurant. Breakfast fresh omelettes and the usual selection, coffee machines not too bad! Pool bar iced coffees were amazing and shout out to Lisa the barmaid! Overall, it’s a nice hotel, really clean and fresh but it felt like we were an inconvenience at points as staff were ready for the season to be over. Evening entertainment could have been better though I imagine in peak season it would have been very cramped.. .

114shanellem
01-01-1970 02:00

Poor experience. Extremely well travelled family and very rarely leave negative reviews. However. This hotel seems to be one thing after another!!🙄 Maid is so rude and poor at cleaning ( we usually leave tips), pools closed on multiple occasions within the water park and reception staff are literally there for the income and not actually the care of the customers, as a Cyprian myself this is very heartbreaking…. .

Freedom56186155468
01-01-1970 02:00

Comfort at the Tofinis Hotel.. Pambos and the entire staff at the Tofinis Hotel made every effort to make our stay there wonderful, and they succeeded!!!! From the moment of our arrival to the hotel to the moment of our departure we felt that we had received warmest of welcomes and sincere sadness upon our departure. I highly recommend this hotel to everyone travelling to Cyprus.. .

danielpF3411TW
01-01-1970 02:00

Can do better. To be honest I’ve read the the reviews and on personal experience I’ve got to say the pool great, splash park only half open, food average at best drinks are cheap proper cheap cola And customer service is nonexistent unfortunately I’m here another week my advice can do better I’ve been coming to Cyprus 30 years. .

dominikb747
01-01-1970 02:00

Great stay. Great service and super nice staff. Nice rom Nice main pool Great splach pool area a little worn. Missing some one and two person rings for the slide… Lunch was ok. Great som days. Finner was always Good with new team every night.. .

Quest55109954063
01-01-1970 02:00

Awesome first time on Cyprus. Very nice hotel for families but also nice for couples. We had a nice room near to reception. Clean everyday, with fridge and kettle. Food was very good, everyone can find something to eat. Location was awesome very close to bus stops so you can easily plan your trip around island. Beach nearby not that crowded as Nissi Beach. We will come back for next holiday, Cyprus is great place for holiday :). .

290612
01-01-1970 02:00

Staff are great. We are currently staying here! The hotel is great. The staff are lovely. The restaurant staff are very kind and helpful and the kids club staff Natalie and Himani are great and so kind and welcoming! They are so kind to our little boy and play with him. .

amygQ3987DD
01-01-1970 02:00

Kids ideal holiday. Just return home from a week here. After reading some of the poor reviews I was a bit worried about what we booked but I always find this on hotel reviews. Location A little bit further out then we normally go to but just hopped on a bus €2 to go anywhere in Ayia Napa. Or a 15 min walk into the main bit. Hotel Was brilliant for the kids. Water park/pool was everything they could want. Yes there could be a little improvement a few things need a bit of tlc but the kids don’t care. Rooms Pros and cons to these. We booked a family room with sliding partition. Excellent size there was 5 of us. So a double bed bunk beds and a cot. . The aircon was crap didnt cool the room down. Hairdryer in the room cut out after about 30 seconds. Kettle had a crack down it so boiling water poured out everywhere . Rooms were cleaned daily but bedding was only changed once. Nit great when your hot sweaty. Food and drink , Food was brilliant. Excellent choices, people who don’t find anything to eat must be seriously picky. Drink was terrible. Cheap and nasty. Alcohol had no alcohol in it . Which was a let down really. Staff The lady in the water park bar was a bit rude and miserable. But All the rest helpful especially the guys In the restaurant, So polite and quick to clear up. Entertainment, We stayed in for two nights one of them didn’t have anything on at all. And the other was a kids disco and karaoke. And it was all done by half nine at the latest so that was poor too. But then I’m not really one for staying In. All in all we had a fab week we enjoyed it. Would definitely return again.. .

ChrisN2287
01-01-1970 02:00

Nice food and facilities awful management and TUI staff. Nice hotel and pool, breakfast not the best but rest off meal times are really nice. Water park his brilliant. Just be careful around the pool for some strange reason they don't have lifeguards in till 10 an I literally watched a boy drowned an had to have CPR of a nurse that was there.it took lifeguards 10 mins to appear after he was brought back. Wich is pretty scary. The management are really rude to you. But the cleaners and food staff can't help you enough. An if your going with TUI avoid the big Swedish rep he's awful and rude.shouts at people like he's incharge. An 1 last thing avoid ground floor nothing but noise all night from generators. .