New Famagusta Hotel&Suites

Debra
01-01-1970 02:33

Passable. Location perfect walking distance to everything.. Reception wasn't aware I had paid upgrade for a Bungalow and escorted us to a basic apartment. When nade aware changed allocation when back at reception. Please be aware Bungalow is a 1st floor apt , no ground floor overlooking garden as per description, with no. Lift, 2 flights of stairs with no night light to see. Not what i would call a Bungalow. Front door had massive cracked in wood where it had been broken into. Bathroom had badly stained bath, yellow in colour looked like it had been a chain Smoker. View from balcony was hotel bins which was disappointing as hotel was practically empty as closing this week as end of season. Breakfast was varied and quite good. Check coffee machine as we found milk had gone off in the machine so all pipes needed cleaning..

annT827AJ
01-01-1970 02:00

Would not return or recommend. Drove up from our main hotel in Paphos to spend a couple of days & a night in Ayia Napa. Unfortunately we planned and pre-booked visit while in UK for what ended to be hottest day in years. We spent the afternoon at Nissi beach & returned to this hotel to get ready to go out for something to eat & a lovely evening. I got into a much needed shower. Water was ok few mins then warm water went to very hot & cold went to boiling! Partner went down to reception (I couldn't as covered in soap & shampoo) They were already aware we had no cold water. The Manager shook my partners hand a couple of times, gave his word & said they were working on it and would be fixed within 30 min. 45 min later still only dangerous boiling water. My partner went back down. Receptionist said "The Manager has not kept his word then" & said about another 30 min. My partner had to go and get some large bottles of water to I could rinse off my hair etc. A further 45 min later and still nothing. Partner went down again and was told another 30-45 mins hopefully! By now it was 9.30pm still only boiling water so we had no option but to go out for something to eat without having been able to have a shower. Evening was totally ruined. We spoke to a different Manager the following morning before checking out. Very unhelpful and was either given a lot of false information or she was deliberately lying to us. She said the water was only off for 40 min (must have been over 3 hours), said visitors in the rooms affected were informed (apparently water for the front rooms of the hotel come from the mountains so not all hotel rooms affected!) We were in our room no one knocked or called the telephone in our room then said that everyone was offered a curtesy room to have a shower in. Definitely not. We had to go down 3 times to get updates on when we may have water for a shower and nothing was ever mentioned even though they knew we were waiting for showers to go out. We only wanted to be able get clean and some honesty from Hotel Managers. Managers Customer service 0. Wifi non existent, air con poor and couple of room lights also not working.. .

Cyprusfamreview
01-01-1970 02:00

Absolutely Do Not Book. Arrived and checked in, but when opening the door we were told we can't have the room. It looked like someone was still in there. We had to stay a night in their sister hotel next door which was very very nice but the staff was so rude and clearly annoying that they have to occupy us as we haven't paid for their hotel. We only stayed 2 nights so asked if we couldn't just keep the room but they were so rude to us and said no and to make sure we leave and use the new famagusta facilities. Next day we had to check out at 12.. went over to new famagusta to be told we had to wait as the room wasn't ready..we waited 5h. Not only was it impossible to do what we had planned as we had to be round for check in and check out but then the room wasn't ready for another 5h. The room was nice but the staff was so ignorant. We came back from a walk and somebody puked in front of the lobby.. when we mentioned it and pointed it out .. they ignored us. The poor fish in the tank ...there were dead fish and half dead fish floating in a tank which stank so badly. The room was clean and that was the only positive thing I can say. Great location but never would I ever go here again.. .

Marios
01-01-1970 02:33

I see potential.. The location was good. And the greek gentleman who checked me in.. I’ve stayed in this hotel before as well. As a repeater i was expecting to get one of the refurnished rooms as last time but i didnt. I booked to stay there because i knew the hotel has a gym i can use. When i got there they told me the gym not available for guests at the time, this really disappointed me..

Victoriaaa
01-01-1970 02:33

Very good. Great location, nice stuff, good value for money, clean sheets, clean room. A little bit old room, the ceiling in the bathroom and hallway definitely need renovation, dust and hair on the bathroom door.

Hayley
01-01-1970 02:33

Superb. The location was ideal and central. Rooms where spacious and clean Great sized balcony. Pool area was clean and got the sun all day. Maybe a full length mirror in the rooms but thats being picky, didn't affect our holiday or stay.

Ivo
01-01-1970 02:33

Superb. . .

Ole
01-01-1970 02:33

There are better hotels at this price !. Location and breakfast were good 👍. Due to cockroaches, noise from the fridge and blinking bulbs we asked to be allocated to another room in the same building. The next room was better but there were still cockroaches, and it was not prohibited to flush toilet paper into the toilet. How is it possible that a 3-stars hotel doesn’t allow guests to flush used toilet paper? Instead we were requested to place used toilet paper in a bin. We complained again and asked to change hotel. They did not agree to this because we had an unrefundable booking reservation. Instead we were upgraded to a family room in a much newer building without any charge, for which we are grateful 🙏 This saved our vacation!.

L1811NK_
01-01-1970 02:00

Poor service.. So, I normally do not even bother with reviews but I had to create an account just for this hotel specifically. Starting off, I booked this through booking.com, unfortunately, my experience was far from satisfactory. Upon arrival, we were informed that the hotel had a broken sewage system and that we, along with six other local families, needed to move to another hotel for the night. This was incredibly inconvenient as we had to carry all our luggage to the new location. Upon returning on the original hotel the next day we were given to sign a disclaimer form, which we refused. While the hotel itself isn't bad, the management and reception staff left much to be desired. The local reception staff, in particular, were indifferent and unhelpful, showing little concern for the inconvenience we experienced. When my room key card stopped working, they claimed to have fixed it, only for it to fail again. It wasn't until a technician intervened that the issue was properly resolved. The technician was professional and very helpful, in stark contrast to the reception staff. I had to wait 1 hour in order to go back to my room and since I suffer from IBS it is very unhealthy and bothersome for me. Adding to our disappointment, we noticed that other families who were also relocated were given free meals as compensation, while we received nothing. Furthermore, we experienced several other issues during our stay such as there was no safe parking space available for our vehicle and the fact that the number of sunbeds provided was inadequate making it difficult to enjoy the pool area. On a more positive note, the bartender and the manager of the restaurant were excellent. They were professional, friendly, and provided great service, which was a refreshing change from the rest of our experience. Despite the positive interactions with the restaurant and technical staff, the overall treatment we received, especially from the reception, was highly disappointing. I would not recommend this place especially if you are Cypriot, as it's clear that the hotel does not prioritize the needs or comfort of local guests. This experience has left me with a very poor impression of the hotel and its management, although I did appreciate the efforts of the bar/restaurant and technical staff.. .

Irina
01-01-1970 02:33

Exceptional. ძალიან კარგი საატუმროა მოწესრიგებული♥️ უსაყვარლესი სტაფით 🌺 very very god♥️🪸. .