Louis St Elias Resort & Waterpark

Roam22478965289
01-01-1970 02:00

Lovely stay, could have been better!. We stayed here from the 20th Oct to 30th Oct. Overall we had a great time and were sad to be returning home. I will break it down as follows, Food - Amazing! They have different themed night throughout the week and overall the food was a really good standard and hot. The buffet did get extremely busy and noisy in the early evening making the restaurant feel really full. The staff all worked very hard bringing you drinks and clearing plates. We preferred to sit outside by the pool and never struggled to get a seat. Meze restaurant is a must that was great. Entertainment - My 9 and 3 old loved the entertainment. The kids club is good and the evening kids disco was a hit! All the entertainment team worked really hard. Pools - The top pool with slides is great and the kids loved the big and small slides. You have to be over 6 yrs for the big slides but there are other smaller ones. Lifeguards were very switched on. The quieter pool near the restaurant was also excellent! Neither pools are heated so are quite cool but it was nice in the heat. My only negative here was the age old subbed problem! On our first day we didn’t put our towels out and when we went to the pool at 10am there were no beds available and we had to sit on the floor! Some beds had towels on them but we never saw anyone returning to them. The next day I got up at 8am to put some towels out and the beds had almost gone. Consequently I was up at 730 everyday putting towels out just so we could get a bed which I found ridiculous and frustrating! Rooms - Lots of comments on here about big balconies and nice views. We had neither. Our room was on the ground floor and we didn’t have a balcony just a small patio area with some plastic chairs. There was no view and the room was dark and felt dingy. I made a complaint on our second day about the mould in the bathroom, dangerously insecure set of drawers, broken furniture and only have 3 chairs despite there being 4 of us. None of these issues were addressed. The staff were all great! We visited the beach a few times at Fig Tree Bay, this was lovely, the sand and sea are unreal! The free bus from the hotel is good too. Overall a good holiday just a few bits could have been better.. .

Jemma1530
01-01-1970 02:00

Excellent. We had the most wonderfully week at Louis At Ellias in October. The food was lovely with so much choice to choose from and the staff went over and beyond to help you. The apartments were just right for a family of 4. They were cleaned each day and were given fresh towels, and are very spacious .We was in room 99 and the view from the balcony was magnificent. The manager of the hotel is so friendly and cares a lot about all of his guest. Never seen that at any other hotel we've stayed at. He was brilliant.. The life guards were awesome, they watch all the kids on the slides form 10 am till 6pm and ensured everyone was safe. Protrus is about 15 minute week l, it's a lovely walk down there and so many ships and bars. The beach is also about 15 minutes walk too... I will definitely be returning in the future. Cyrus is an amazing place. The Swifts.. .

JohnE572
01-01-1970 02:00

Another wonderful stay at a great hotel!. Once again our family has had a wonderful holiday at the Louis St Elias Hotel in Protaras, for which our deepest thanks are due to the whole staff team. Everyone is so welcoming and makes guests feel comfortable. Restaurant staff are absolutely on top of their game - although the hotel was full, tables were cleared quickly and the highest standards of cleanliness and customer service were maintained. We particularly noticed how hard they all worked when the restaurant was really busy. The kitchen staff also deserve a big mention - food is very good, varied and plentiful, with lots of wonderful fresh produce and something for everyone. This is somewhere I'd feel absolutely safe bringing my coeliac daughter, or vegetarian friends, but there's plenty for the carnivores too. The rabbit stifado I had at one meal was one of the finest dishes I've eaten in years. Again, even at busy times, there's plenty to eat, and it's beautifully presented. Our room was kept spic and span by the cleaners, and the whole hotel is spotless and well-maintained. The bar staff were very helpful, cheerful professional and remembered our drinks preferences from previous visits, and entered into the spirit of the evening entertainments. They really give the impression of enjoying their jobs, and that they're pleased to work at St Elias. In fact that sense that everyone takes pride in their work and wants guests to enjoy their stay runs through everything the staff team at the hotel do. A request we had regarding our room was no problem, and it's clear that managers take their roles very seriously. Floris and Jake were always visible, and constantly checking to make sure everyone was happy and settled. The entertainment staff were exceptional. They are really dedicated to their jobs and this comes through in all that they do. Our grandchildren really enjoyed all the games and pool activities, and we especially enjoyed the Picky, even me, a dyed-in-the-wool old grump whose idea of fun is wall-to-wall Mahler and Bruckner... If, as Thomas Carlyle suggested 'genius is the infinite capacity to take pains' the Louis St Elias is genius personified, in a really talented and caring group of people. We've already booked our next stay!. .

X4807HQandrewr
01-01-1970 02:00

Fabulous family resort. We have just returned from a fantastic family holiday. The hotel is extremely well managed and looked after, the rooms are spacious and clean, the food is very good and the pools and slides great fun. For us what sets the hotel apart is how well the staff get on with each and the guests which creates a lovely atmosphere. From the life guards to the cleaners from management to the bar staff and restaurant staff to entertainment, all work in symmetry to ensure the guests all well looked after, feel completely comfortable, relaxed and having the best time. Special honourable mentions to Mo on the bar, Flouris and Jake and the entire entertainment team all of whom were just brilliant and put so much effort in. Finally an extra special thank you to Ryan and Lola for sprinkling the stardust and making a lovely holiday truly magical. Well done everyone at Louis St Elias. .

evasbonanzamegamentt
01-01-1970 02:00

Heaven is a place on earth. Absolutely unbeatable hotel and resort. We got back past week and were in a large party of 12, they never disappointed the entire time! The hotel is located on top of a beautiful hill overlooking Protaras, the sea and the beautiful church on the hill. There is a lovely cool breeze across the hills in the evening even though we hit 29 degrees everyday without fail. Food in the resort was some of the best all inclusive I have ever experienced, additionally themed nights mean you don't end up with a load of odds and ends. Fresh salads were delicious and the far East night was some of the best Chinese food I've eaten for sometime! The staff really are the true asset to this jewel and the lifeguards are really lovely (shoutout to the superb Domitri who will surely be in the next Marvel movie) what was noted was that they always were friendly and professional and the cocktails were knockout (no measurements were required as my liver can now confirm 😂). The manager was also very approachable and would come over and chat, often helping the staff on the bar in the busier periods. What I loved was how available and appreciated he was by his staff. Finally the activities were really well arranged and I was really impressed with the entertainment team, they are constantly putting in a great shift making great things happen like waterpolo, football and much more. Friendly cats come and sit with you when you sit outside the bar. Location wise Louis is about a 15 min walk from the heart of Protaras however a free bus goes from the hotel every hour. The town has a great selection of beeches and water sports and many live bands at night. All in all this is a outstanding resort where the incredible, personable staff will go out of their way to make your stay spectacular.. .

Q2142HKlorim
01-01-1970 02:00

A hotel you will go to more than once. ⸻ ⭐️⭐️⭐️⭐️⭐️ Louis St. Elias Resort — Our New Favourite Place! Just back from our first (and definitely not our last!) stay at Louis St. Elias Resort, and honestly, it completely lived up to all the amazing reviews we’d read before going. If you’re thinking about booking for the first time — do it! You won’t regret it. We stayed in a one-bedroom apartment and were lucky enough to get the room we’d requested. From the moment we arrived, every single member of staff went above and beyond — it truly has such a warm, family feel. A special shoutout to Flouris — you’re an absolute treasure! I’ve never seen a manager so interactive and genuine with guests; the bonds you make here really do make it feel like home. The entertainment team were incredible — so much fun during the day, and the evening shows were brilliant. Hazel, you’re a star, you really know how to put on a show! 🎤✨ The food was fantastic with loads of variety — even my very picky little boy ate better than expected 😄. The waiting staff were lovely and so kind with him. The Meze restaurant is an absolute must-visit — the food there was beautiful, full of flavour, and such a lovely experience from start to finish. The pool area was spotless, the lifeguards were great, and the cocktails (especially Mohammad’s at the pool bar) were unreal! 🍹 Our housekeeper kept our room spotless and was always so friendly. I also treated myself to an 80-minute wellness massage, and it was absolute heaven — highly recommend if you need some “me time”! The shuttle bus to the beach was super handy too, especially with little ones, running regularly throughout the day. We honestly had the best time and can’t wait to come back. It’s such a special place that makes you feel part of the family from the moment you arrive.. .

annasS4984AD
01-01-1970 02:00

A wonderful family holiday!. We had a great time as a family of four with children aged 10 and 13. The hotel was very clean and the staff were friendly and always ready to help. (Special thanks to Flouris for being always around and Abdo who's been talking care of our room)There was plenty of entertainment for both adults and children, so there was something for everyone. Overall, it was a wonderful experience — we will definitely be back!. .

CharlottiHolmes
01-01-1970 02:00

The best staff who can’t do enough for you!!. We have just returned from THE best 11 day holiday at this resort. The weather was fantastic as was the food and company but what really made our stay truly special was the tremendous team of staff. We came at the end of the season when you’d expect people to be flagging but it was quite the opposite, loads of energy from the entertainment team and bar and restaurant staff who genuinely couldn’t do enough for us. The manager is also a celebrity double - none other than the Jurassic park legend Jeff Goldblum, Jeff (Flouris) you were wonderful and made us all feel so special and welcome for our friends 50th birthday. Julie on reception was fantastic at organising our table for our friends birthday and another lady was really helpful in allowing us an extra hour on our room before we left. The hotel provided a cake and decorated our dinner table with balloons etc and Abouf and several of the restaurant team came over and sang happy birthday which really made our friends day. Mohammed jnr was the kids best friend with his special cocktails - oh yeah and oh no! All the bar staff were fantastic and I wish I could remember their names to call them out separately also Andrea who was there when we came 4 years ago! Hazel, Ryan, Orla, Miah, Lily and Lola were the best entertainment team we’ve seen at a hotel they knew everyone by name and made a real effort to come and chat - they even came and waved us off when we got picked up and the kids loved the picky song and all the entertainment. We nearly got barred from the music quiz as our eldest is a bit of a master and kept getting all the answers right 😂 The lifeguards were also brilliant and there’s even another lookalike in the form of the rock 😆 honestly if you want a fantastic family holiday where you’re made to feel super welcome and have the best time you need to come here - we’ve been back a day and missing it so much, both girls have serious holiday blues today and tbh the adults aren’t far behind! We’ve had such a wonderful time, thanks so much st Elias team you work so hard and it’s massively appreciated. .

laurenhW8714UX
01-01-1970 02:00

Amazing. Absolutely Amazing Family Holiday! We’ve just returned from the most incredible stay at this hotel, and I honestly can’t recommend it enough! From the moment we arrived, the staff were so attentive, welcoming, and friendly they truly made us feel at home. A special mention has to go to Flouris, the manager, who was absolutely wonderful and became best friends with our son! The bar/restaurant staff all so lovely and friendly! The entertainment team was fantastic and worked tirelessly every day and night to keep everyone smiling. Hazel ran the team brilliantly, Ryan was amazing with our children, and Ola’s voice was simply outstanding. Every show was top-quality, and their energy and effort never failed to impress. The food was exceptional always something for everyone and cooked to perfection each time. We loved the variety and the quality at every meal. The location was great too just a short 10-minute walk to the Protaras strip, with a convenient shuttle bus running hourly to both the strip and the beach. It was truly the best holiday for our family with a 13-year-old daughter and a 5-year-old son, it can be hard to please everyone, but this hotel managed to make all of us so happy. We’re already dreaming about coming back!. .

Bones_and_Stones
01-01-1970 02:00

A wonderful family hotel - adult relaxation, fun for kids, fantastic staff, great food. This is a wonderful hotel, made wonderful by its hard-working, personable and very friendly staff, and it’s lovely food. The whole resort was also kept immaculate - considering the number of people and the AI/poolside drinks/snacks aspect, it was always so clean and tidy. We went as a family of three, and it was the perfect hotel for primary-school aged children to be entertained in a safe environment, allowing parents to relax. I would describe the room we had as comfortable, clean and tidy, but not luxurious. This was exactly what we were expecting though and the bed mattress was incredibly comfortable. We had a problem on the first night with a balcony door lock in our room, and first thing in the morning the manager had a handy-man with us fixing the issue (they had also offered us the option to move rooms immediately, which we declined) - amazing service!). The entertainment crew were also brilliant - seemed to know everyone by name (who chose to interact with them). They ran the kids club (all British team, DBS checked, etc) which was in a lovely little space in the heart of the complex, and also ran all the activities at the ‘family’ pool. The family pool is the one adjoined to the water slide pool, which was definitely pretty lively throughout the day and again at night as this was close to the stage area. The entertainment crew ran the daily stretch yoga, poolside kids competitions, kids club, and then popped up at night again for the kids disco, and various shows and quizzes. All optional, and all up in the busier ‘zone’ which could all be avoided by staying at the ‘quiet’ pool close to the main bar and restaurant for those without children or wanting a more peaceful life (we threw ourselves into the liveliness though, and loved it, as did our child). The food was a real highlight - very fresh, so much choice, and in particular the Greek Cypriot food was lovely. We ate out one night but honestly the quality of the food at the hotel was better, so we didn’t bother again. The ‘tasting menu’ restaurant Mezze was also very good, so would recommend that. The whole resort catered to children brilliantly, including at the buffet and spa where you could do an adult and child’s massage. The facial I had was also wonderful - really left my skin hydrated after a week in the sun. The hotel is set back from Protaras next to the beautiful chapel of St Elias (go up for sunset!), and this is a good thing - makes it feel more peaceful and secluded. Protaras is a busy touristy place complete with Starbucks, MacDonald’s etc. The free hourly shuttle bus took only minutes and was a great perk, but we mostly stuck the hotel as our goal was adult relaxation and child fun. Being able to use the resort all day (poolside, all bars/restaurants etc) after checkout when you have a late flight was also brilliant. This hotel is a shining example of how the staff make a place!. .