Anastasia Waterpark Beach Resort

P
01-01-1970 02:00

Requires improvement. The hotel requires some improvement in many areas although I recognise that it is value for money particularly that it is all inclusive and costs need to be kept down. Serivice from staff- staff not very friendly including reception. Restaurant staff really not very experienced or friendly. Drinks and plates taken before finish eating. Order required in the restaurants as too busy and chaotic. No seats for people at breakfast one day and guests were eating breakfast standing up. Hotel management could have directed them to the other restaurant that was closed or at least bring chairs in for poeple. Food fair for the price bit chaotic in thec estaurant. Not enogh coffee cups every morning and not enough coffee machines. No enterianment over the 5 days which was a shame and nothing to do for kids in the evening.A pool table or table tennis would be good. Rooms-Beds were new however sheets did not fit well on beds and ended up on matress by end of the night!This would impact cleanliness. No sheet to cover ourselves but a light duvet instead. Wardrobe door fell off which was dangerous and did not get fixed during our stay. Towels not changed every day but got new ones when asked for them.Only one towel each. Check in was 1 hr late as room not ready. Rooms not cleaned very well with cups and plates left in room. Tea and coffee not topped up over 4 days. Drinks machines at bars not always working. Water from the bars sometimes had a bad taste with a smell of chemicals although . .

Tatiana
01-01-1970 02:00

. Really bad food. .

Verified traveler
01-01-1970 02:00

Amazing Hotel, poor cleaning. Food was good, location good, hotel good. Just wasn't very clean. Got to our room and glasses and stuff were dirty. We asked 3 times for new bed sheets as they just didn't do it for 3 days in a row? For whatever reason. We requested clean ones at reception and the cleaners simply made our bed, left all dirty towels and bed sheets on. .

Jasmine
01-01-1970 02:00

. Room wasn't ready for my arrival but Kuna (hotel manager) was very prompt in making sure room received a deep clean after I had returned from beach walk which is 5mins from the hotel. .

Adrian
01-01-1970 02:00

Worst hotel to date. Please please reconsider before choosing this hotel. Overall staff are polite and helpful and made us feel welcomed. On entering our hotel room we immediately noticed that the room was poor in condition. We reported to reception staff that there was visible blood stains to the bed sheets which was rectified and a timely manner but not before leaving an awful taste in our mouth. Rooms are outdated as is the hotel in general. There was paint to many of the fixtures. This hotel will not see me again. .

Caroline
01-01-1970 02:00

. The hotel location is great, the staff are lovely. The rooms were okay, need updating. However we had an issue with ants in our room. . .

Eduarda
01-01-1970 02:00

. The bedsheets are really poor and the room is not properly cleaned. The facilities are not good. And the food, at lunch, is subpar. . .

Brandon Keith
01-01-1970 02:00

. This hotel has so much potential but is very ran down . Inside the hotel is filthy corridors wasn’t hoovered once since the day I got there and looked like it hadn’t been done for months . Rooms were filthy to the point I had to ask for a cleaner to come clean room when arrived and friends found old dirty clothes left in the room under the bed . Everywhere just needed money spent on it . Outside area was not so bad , pool needed cleaning but was useable , food was ok but started to get repetitive after a few days mainly lunch and snack bar was same food ! So… staff was probably only two friendly staff members at the hotel . Was harassed by management 3 x times due to my partner’s medical condition which we had a special permit for from the government of Cyprus but they kept telling us it not good enough and tried to discriminate against it asking to search the room ect . Also found that the hotel treat different ethnicities different . As a biracial couple and also friends the same we were treated not great by the staff . Would serve people before us even though they could see we was in the Que first . Our room didn’t get cleaned for 3 days(yet the cleaner was on our floor everyday ) and had to ask for it to be done and then still no cleans towels ect. In restaurant in the hotel we was approached rudely by staff for no reason . After all this it was ok but really needs money put into the hotel to make it a 4 star. !! . .

Maria
01-01-1970 02:00

. Excellent in all aspects. Strongly recommended 👌 . .

meryem
01-01-1970 02:00

. Çevreden çok ses geliyordu bu nedenle rahatsız ediciydi. Çalıṣanlar gûler yüzlü ve ilgiliydi. Otel temiz, yemekler çeṣitli ve lezzetliydi. Ses geçirmez odaların olması kaliteyi artıracaktır. . .